Terms of service
1. About Us
This website, liznel.com (the “Website”), is operated by LIZNEL (“we”, “us”, “our”).
Address: 22 Milner Street, South Shields, NE33 3DA, United Kingdom
Email: contact@liznel.com
Phone: +44 7830 754714
By using our Website or placing an order, you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use our Website.
2. Who Can Use Our Website
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to provide accurate and complete information when using our Website and placing orders.
3. Products
We make every effort to show our products accurately, including their colours, materials and measurements. However, colours may look slightly different depending on your screen, and measurements may vary slightly. Please check the size guide on each product page before ordering.
All products are subject to availability. If an item you ordered becomes unavailable, we will contact you and give you a full refund.
4. Prices and Payment
All prices are shown in British Pounds (GBP, £). The total shown at checkout, including any delivery charges, is the final amount you pay.
We accept the payment methods shown at checkout. Payments are processed securely by our payment providers. For more details, see our Payment Policy.
If a product is shown at an incorrect price because of an obvious error, we will contact you before processing your order. You can then confirm the order at the correct price or cancel it for a full refund.
5. Orders and Contract
When you place an order, you will receive an email confirming that we have received it. This is not yet an acceptance of your order. The contract between you and us is formed when we send you an email confirming that your order has been dispatched.
We may refuse or cancel an order, for example if a product is unavailable, if there is a pricing error, or if we suspect fraud. If we cancel an order you have already paid for, we will refund you in full.
6. Delivery
We deliver within the United Kingdom. Delivery times and charges are explained in our Shipping Policy. Delivery times are estimates, and delays outside our control can happen. If your order is significantly delayed, please contact us.
Responsibility for your order passes to you once it has been delivered to the address you gave us.
7. Returns and Refunds
You have the right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations. We also offer an extended 30-day return period. Full details are in our Return & Refund Policy.
8. Faulty Items and Your Legal Rights
If an item is faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015. Please contact us and we will offer a repair, replacement or refund, as appropriate. Nothing in these Terms affects your statutory rights.
9. Account Security
If you create an account, you are responsible for keeping your login details safe and for all activity under your account. Please tell us straight away if you think someone has used your account without permission.
10. Intellectual Property
All content on this Website, including text, images, logos and design, belongs to LIZNEL or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.
11. Acceptable Use
You agree not to misuse our Website, including by:
- Using it for any unlawful or fraudulent purpose
- Trying to gain unauthorised access to our systems
- Uploading viruses or harmful code
- Copying or collecting content from the Website using automated tools
12. Third-Party Links
Our Website may include links to other websites. We are not responsible for their content or privacy practices.
13. Limitation of Liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable, or for any business losses.
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.
14. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes, carrier disruptions or technical failures. If this affects your order, we will contact you, and you may cancel for a full refund.
15. Privacy
We handle your personal data in line with our Privacy Policy and UK data protection law.
16. Changes to These Terms
We may update these Terms from time to time. The version shown on this page when you place an order is the one that applies to that order.
17. Governing Law
These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
18. Contact Us
If you have any questions about these Terms, please contact us:
Email: contact@liznel.com
Phone: +44 7830 754714
Address: 22 Milner Street, South Shields, NE33 3DA, United Kingdom
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (UK time)