Privacy policy

LIZNEL (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit or make a purchase from liznel.com (the “Website”). We are the data controller for the personal data described in this policy. We process your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Definitions and Key Terms

  • Cookie: a small piece of data stored on your device by your web browser, used to remember information about your visit.
  • Customer: any person who visits our Website or buys from us.
  • Device: any internet-connected device, such as a phone, tablet or computer, used to visit our Website.
  • Personal data: any information that identifies you or could identify you, such as your name, email address or delivery address.
  • Service: the shopping service provided by LIZNEL through the Website.
  • You: the person visiting our Website or using our Service.

2. What Information Do We Collect?

We collect information you give us when you place an order, create an account, subscribe to emails, contact us or fill out a form. This includes:

  • Your name
  • Your email address and phone number
  • Your billing and delivery addresses
  • Your order details and purchase history
  • Your messages to our customer care team

Payment information is collected and processed securely by our payment providers. We do not store your full card details.

3. Information Collected Automatically

When you browse our Website, we automatically collect certain information about your device and visit, such as your IP address, browser type, device type, language settings, the pages you view and how you interact with the Website. We use this to keep the Website secure and to improve how it works.

4. How Do We Use Your Information?

We use your personal data to:

  • Process, deliver and track your orders
  • Handle returns, refunds and customer service requests
  • Send you order confirmations and delivery updates
  • Send marketing emails, only if you have agreed to receive them
  • Improve our Website, products and customer experience
  • Prevent fraud and keep our Website secure
  • Meet our legal and accounting obligations

5. Our Legal Bases for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract: to process and deliver your orders.
  • Consent: to send you marketing emails and to use non-essential cookies. You can withdraw your consent at any time.
  • Legitimate interests: to improve our Website, prevent fraud and keep our services secure.
  • Legal obligation: to keep records required by law, such as tax and accounting records.

6. When Do We Use Third-Party Information?

We may receive limited information from trusted partners, such as payment providers, fraud-prevention services, delivery companies and advertising platforms. This helps us confirm payments, deliver orders and measure the performance of our advertising.

7. Do We Share Your Information?

We do not sell your personal data. We only share it with service providers who help us run our business, and only as much as they need. These include:

  • Payment processors
  • Our e-commerce platform (Shopify) and website hosting
  • Order fulfilment and delivery companies
  • Email and customer service tools
  • Analytics and advertising services

We may also share your data if required by law, or to protect our rights, our customers or others.

8. How Do We Use Your Email Address?

We use your email address to send order confirmations, delivery updates and replies to your enquiries. If you subscribe to our newsletter, we will also send you news and offers. You can unsubscribe at any time using the link at the bottom of every marketing email.

9. How Long Do We Keep Your Information?

We keep your personal data only as long as needed to provide our services, complete your orders, resolve disputes and meet our legal obligations, including tax and accounting rules. After that, we delete or anonymise it securely.

10. How Do We Protect Your Information?

We use appropriate technical and organisational measures to protect your personal data. All payments are processed through secure, encrypted checkout, and we do not store full card details. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Payment Details

Your payment details are handled directly by our third-party payment providers, which are bound by strict security standards. We do not keep your card information after your transaction is complete.

12. Remarketing and Advertising

We may use advertising services, such as Google, to show our ads to people who have visited our Website, and to measure how well our ads perform. These services may use cookies, which we only set with your consent. You can manage your ad preferences in your Google account settings.

13. International Data Transfers

Some of our service providers may process your personal data outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement, to protect your data.

14. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data
  • Ask us to restrict how we use your data
  • Object to how we process your data
  • Ask for a copy of your data in a portable format
  • Withdraw your consent at any time, where we rely on consent

To use any of these rights, email us at contact@liznel.com. We may need to verify your identity before responding. We will reply within one month.

15. Cookies

We use cookies to make our Website work, remember your preferences, understand how visitors use the Website and, with your consent, support our advertising. You can accept or reject non-essential cookies using our cookie banner, and you can also manage or delete cookies in your browser settings. Turning off some cookies may affect how the Website works.

16. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

17. Third-Party Links

Our Website may contain links to other websites. We are not responsible for the privacy practices of those websites, so we recommend reading their privacy policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

19. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection authority, at ico.org.uk.

20. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

21. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: contact@liznel.com
Phone: +44 7830 754714
Address: 22 Milner Street, South Shields, NE33 3DA, United Kingdom
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (UK time)