Shipping policy
Quick Summary
- Free delivery: free standard delivery on all UK orders
- Processing time: 1–3 business days
- Delivery time: 5–10 business days after dispatch
- Total delivery time: 6–13 business days from the date you order
- Tracking: provided for every order
- Problems: contact us as soon as possible about damaged, delayed or missing orders
At LIZNEL, we want every order to reach you safely and on time. We pack each order carefully and keep you updated from dispatch to delivery.
Contact Us
Email: contact@liznel.com
Phone: +44 7830 754714
Address: 22 Milner Street, South Shields, NE33 3DA, United Kingdom
Customer service: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
Where We Deliver
We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. We deliver to both home and business addresses.
Delivery Costs
Standard delivery is free on all UK orders. The total shown at checkout is the final amount you pay, with no hidden delivery fees.
Order Processing
- Processing time: orders are processed within 1–3 business days, Monday to Friday.
- Weekend and bank holiday orders: orders placed on weekends or UK bank holidays are processed from the next business day.
- Busy periods: during sales, holidays and other busy times, processing may take a little longer. We will let you know if there is a significant delay.
Delivery Time
Estimated delivery time is 5–10 business days after your order is dispatched.
Delivery times are estimates and may be affected by things outside our control, such as:
- Weather conditions
- Carrier delays
- Bank holidays
- Unexpected disruptions
Total Delivery Time
The estimated total delivery time is 6–13 business days from the date you place your order, including processing and delivery. Some remote areas, such as the Scottish Highlands and Islands, may take slightly longer.
Tracking Your Order
Every order is sent with tracking. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your delivery.
If you have any questions about your delivery, email us at contact@liznel.com.
Cancelling an Order
If you would like to cancel your order, contact us as soon as possible at contact@liznel.com. If your order hasn’t been dispatched yet, we will cancel it and give you a full refund. If it has already been dispatched, please follow our return process once it arrives.
Missing Items
If an item is missing from your order, please contact us within 7 days of receiving your parcel. We will look into it and send the missing item or refund you.
Damaged or Lost Orders
If your order arrives damaged, or hasn’t arrived within the expected delivery time, please contact us as soon as possible. We will investigate with the carrier and arrange a replacement or refund.
Your order is our responsibility until it has been delivered to you.
Returns
- Return window: 30 days from the date of delivery
- Condition: items must be unworn, unwashed and in their original condition with all tags attached
- Return postage: paid by the customer, unless the item is faulty, damaged or incorrect
- Refunds: processed within 7 business days after approval, to your original payment method
- Restocking fee: none
For full details, see our Return & Refund Policy.
Your Legal Rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with a new date.
Questions?
If you have any questions about delivery, email us at contact@liznel.com. Our team will be happy to help.