At LIZNEL, we want paying for your order to be simple and secure. This policy explains how payments work on liznel.com.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
All available payment options are shown at checkout.
Currency and Pricing
All prices on our website are shown in British Pounds (GBP, £). The total shown at checkout, including any delivery charges, is the final amount you pay. There are no hidden fees.
Secure Checkout
All payments are processed through Shopify’s secure checkout, which uses SSL encryption to protect your information. LIZNEL does not see or store your full card details.
When You Are Charged
Your payment is taken when you place your order. You’ll receive an order confirmation email straight away with a summary of your purchase.
Payment Issues
If your payment is declined, please check that your card details and billing address are correct, or try another payment method. If the problem continues, contact your bank or card provider, or get in touch with us.
Order Verification
To protect our customers, some orders may be reviewed before they are processed. If we need more information, we will contact you by email. If an order cannot be verified, it will be cancelled and fully refunded.
Refunds
Approved refunds are returned to your original payment method. For full details, see our Refund Policy.
Contact Us
If you have any questions about payments, please contact us:
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Email: contact@liznel.com
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Phone: +44 7830 754714
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Address: 22 Milner Street, South Shields, NE33 3DA, United Kingdom
- Customer service: Monday to Friday, 9:00 AM – 5:00 PM (UK time)